To assist homebuyers, UP-RERA begins pre-hearing review of complaints.

To expedite the resolution of cases, the Uttar Pradesh Real Estate Regulatory Authority (UP RERA) began a pre-hearing review of complaints on Monday.

Homebuyers and promoters can file complaints through the e-courts facility provided by UP RERA. On December 2, 2023, it released updated standard operating procedures (SOP) for the submission, review, and hearing of complaints as well as for conciliation.

In doing so, UP RERA, according to a statement, not only made the complaint submission process more straightforward but also more thorough. “The procedure is now easier to use and will support early listing and prompt resolution of complaints. The regulatory body stated that this service can be accessed on the UP RERA portal starting on Monday, January 15, 2024.

The legal division of UP RERA will carefully review the new complaint and its attachments, according to the process explanation, to ensure that the project’s details, those of the respondent or promoter, and the complainants are accurate and consistent with the information entered in the allotment letter or builder-buyer agreement (BBA).

Additionally, it will verify whether the customer has turned in self-attested, readable copies of all pertinent paperwork, including the BBA, the booking application, the allocation letter, the payment receipts, the bank statements, and the promoter’s account ledger.

The customer must deposit copies of the bank’s loan sanction letter that have been self-attested. According to the statement, RERA will make sure that the details of the money’s deposit match the supporting documentation.

“The RERA office will review the complaint and let the complainant know about any objections within seven days; they must be addressed within fifteen days. After fifteen days, the complaint will receive a reminder to correct any outstanding concerns within a further seven days, according to UP RERA.

“After the rectification of the challenges, the legal division of RERA will mark the claim file as ‘Fit-For Hearing’ and submit the same to the appropriate Bench for hearing,” it stated.

The legal office will transmit the complaint file for a hearing before the Bench with the specifics of the outstanding defects if the complainant fails to correct the effects even after being reminded. It further stated that in such a scenario, the complainant would lose out on the opportunity for prompt resolution of his complaint.

The new system for reviewing complaints will be very beneficial to customers, who can now file grievances with RERA even without the assistance of experts, according to UP RERA Chairman Sanjay Bhoosreddy.

He stated that the complainant would not have to waste time and effort repeatedly for the correction of defects and submission of documents at a later time once the complaints are recorded with all pertinent documents and after the defects have been fixed.

“The move is intended to also help the Benches in quick resolution of cases and imparting speedy justice to the customers,” Bhoosreddy stated.

The chairman of UP RERA urged all stakeholders and customers to use the revised SOP found on the organization’s website while submitting their complaints and any supporting documentation.