Despite the MahaRERA guideline, just 195 projects established grievance redressal cells.

Just 195 properties in the state have created the grievance redressal cell, despite the Maharashtra Real Estate Regulatory Authority’s mandate to realty developers to do so for their individual developments.

In order to address the complaints of homeowners, the regulator has reviewed the matter and is currently preparing to take legal action against the developers who have disregarded the August 2023 mandate.

These cells must have at least one complaint redressal officer assigned to them in accordance with the regulator’s mandate. Adherence to this clause will be a crucial factor in the suggested assessment of projects by the regulatory body.

“Business expansion in the service sector requires the development of trust. The construction industry has only been acknowledged thus far as a product sector. It is now beginning to expand as a service industry. It is imperative to have a grievance redressal procedure in place in such a situation. The chairman of MahaRERA, Ajoy Mehta, stated, “MaharERA has instructed the establishment of a grievance redressal cell in every project and has asked the stakeholders to take prompt action to further the sector’s credibility.”

When buying or registering a property, the buyer typically communicates with the project’s sales and marketing staff. On the other hand, these buyers are ignorant of any project-specific channels for resolving concerns should they come up later.

This makes it difficult for the homebuyer to get their problems addressed quickly, which causes miscommunications and complaints long after the project is finished. The project’s timeline may be impacted by this lack of communication.

The regulator had emphasized that these problems might be managed if every developer established a specific grievance redressal cell for their own projects. This would ensure that the complainant received timely, official, and trustworthy information.

Both the developer’s website and the project site should have a prominent display of the redressal cell’s details, including the officers’ names and coordinates.